ShopShops works with the world’s most reputable brands, stores, and independent sellers. However, we understand that occasionally you may want more assurance when buying from our partners. Please make any call outs regarding an item within 3 business days of receiving your item. We cannot honor any call outs after the 3rd business day.
For purses and bags, you may purchase an authentication certificate from our trusted partner, Entrupy. Note that we currently only offer this service for handbags.
Please go to this link. It explains Entrupy and how to purchase it. Please don't forget to include your product order or product name under NOTES when you purchase Entrupy, so we can correctly apply the service to your purchase.
If your order is not a bag or the brand/model is not supported for authentication by Entrupy, and you believe your item to be inauthentic, please have a third party authentication service provide a certificate noting the item is inauthentic. We will provide you with a refund if the item is indeed inauthentic!
Please note that authentication from other marketplaces/platforms that deem the item as 'believed to be inauthentic,' or similar language, does not constitute as a third party authentication certificate, and will not be accepted by our CX team. Please reach out to accredited authentication services that are able to provide certificates of authenticity/inauthenticity.
Authentication callouts must also be made within 3 business days of receiving your item. Items with a 'Verified Seller' tags MUST NOT be removed if the product's authenticity is in doubt. If the tag is removed we can no longer honor any requests to verify authenticity, or honor any third party authentication, regardless of the third party's findings. We will also not be able to review for a return or refund, no matter the circumstance.
For more info regarding authentication, please visit the Shopper Terms of Service tab of our Terms of Service.